Contact & support
When is your customer service available?
The opening times for our customer service centre vary in different regions. For opening times in your country, please click on the link below:
How can I get in touch with GROHE customer service?
You can contact Grohe customer service by telephone or just by sending a message via our online form. Simply visit the Contact section.
Do your customer service team work at the weekends?
Our field team are only available on working days. Please contact one of our specialist partners in the event of an emergency.
Where can I buy GROHE products?
We sell through all the major disturbutors, DIY chains, ecommerce stores and showrooms. To find a local showroom please go on to our website and type in your post code in the showroom locator
Can I buy from GROHE directly?
We do not sell directly apart from our Online shop which sells our GROHE Blue range alongside consumables and accessories.
Can products be purchased from the website?
We sell our GROHE Blue range and various accessories on from our online shop.
Where can I find my nearest GROHE showroom?
GROHE showrooms can be found in different regions. To get in touch with GROHE in your country, please click on the link below:
How long do I have to wait to get an appointment with GROHE customer service?
We do our very best to process customer enquiries as quickly as possible. Due to the large volumes of enquiries we receive at certain times, it may take longer for us to process your request.
Who installs the products if I buy them directly?
It depends upon where you bought your product. In principle, we always recommend having repairs done by one of our specialist partners.
Where can I download an installation guide for my product?
Please select your product on our website. All related files can be found on the relevant product page or in the download centre.
Can user manuals / installation instructions be downloaded
Yes, go to https://www.grohe.my/en_my/ and enter the product code in the "search" box in the top right corner of the home page. For the product, click on "Technical Product Information". This will open a pdf version.
How long does the maintenance and repair process take?
This depends on the type of fault. The process usually takes five to 20 days to deal with the issue.
How do I know if I have a high or low pressure system?
If you have a gravity system (water tank in loft) without a pump then you are on low pressure .If you have a pump fitted to your hot and cold supplies, or an unvented cyclinder or combi boiler then you have a high pressure system. Note pumps should not be fitted to a high pressure system.