Guarantee, terms and conditions

How can I contact GROHE about aftersales/Warranty?

Please use our contact form for warranty requests

https://www.grohe.my/en_my/our-service/grohe-services/contact/

What does the GROHE Guarantee include?

Guarantee conditions exist when the performance of the product is impaired by faults caused within the material or manufacturing process. Warranty conditions do not apply on faults caused by a third party due to: handling of the product, not installing in accordance to fitting instructions, not maintained in accordance with our condition for care, maintenance carried out by other than qualified installers, use of spare parts not of our manufacture, connecting, bending, or damaging during installation, scratching surface, damaging surface due to applying incorrect cleaning agent. Where a product or part is replaced and / or repaired under guarantee, then the complete product / replaced parts still only carry the period of guarantee based on the original purchase date of the complete product. If an ex-display product is purchased from a GROHE reseller / stockist / dealer, then the product is not covered by the GROHE 5 year warrantee. The guarantee is borne solely by the reseller of the product.

What can I do if I can’t find my invoice?

In the event of a warranty claim, GROHE must be supplied with the original invoice for costs incurred. If the invoice can no longer be found, costs may be charged for using services.

Will a service engineer visit be chargeable?

If you have provided proof of purchase and the fault is covered by the GROHE Guarantee then the service visit is free of charge, otherwise the service visit is chargeable at £120 + VAT payable directly to GROHE.

The product was defective. Will I receive credit for this?

Please contact our customer service if you have received a defective product.

What does the GROHE warranty cover?

To view our warranty conditions, please click on the link below:

https://www.grohe.my/en_my/our-service/grohe-services/guarantee/

How long is the warranty on GROHE products?

The product warranty depends on the product category in question. To view our warranty conditions, please click on the link below:

https://www.grohe.my/en_my/our-service/grohe-services/guarantee/

Are warranty periods the same everywhere?

The product warranty is the same all over the world. To view our warranty conditions, please click on the link below:

https://www.grohe.my/en_my/our-service/grohe-services/guarantee/

Is there a warranty on replacement parts?

The warranty also covers replacement parts. The product warranty essentially depends on the product category in question. To view our warranty conditions, please click on the link below:

https://www.grohe.my/en_my/our-service/grohe-services/guarantee/

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